Shipping policy

Thank you for shopping at RealEyes Cosmetic (realeyescosmetic.co.uk). We are dedicated to delivering your cosmetic contact lenses and accessories safely, securely, and swiftly across the United Kingdom.

1. Delivery Destinations

  • Currently, our primary shipping destination is the United Kingdom.

  • We deliver to residential and business addresses across England, Scotland, Wales, and Northern Ireland.

  • International orders (EU & USA) are currently being evaluated and are not available at checkout at this stage.

2. Order Processing Time

  • All orders are processed within 1 to 2 business days (Monday to Friday, excluding UK bank holidays).

  • Orders placed after 2:00 PM GMT or over the weekend will begin processing the next business day.

  • Once your order is dispatched, you will receive an automated shipping confirmation email containing your tracking reference.

3. UK Shipping Rates & Delivery Estimates

Shipping Method Estimated Delivery Time Cost
Standard Delivery (Royal Mail Tracked 48) 2 – 4 business days £2.99 (or Free on orders over £25)
Express Delivery (Royal Mail Tracked 24) 1 – 2 business days £4.49

Delivery times are estimates and start from the dispatch date rather than the date of order placement.

4. Tracking Your Order

  • Every order is dispatched via a tracked courier service.

  • As soon as your parcel is handed to the courier, an email with a tracking link will be sent to the address provided at checkout. Please allow up to 24 hours for the tracking link to update.

5. Packaging & Product Safety Guarantee

  • All cosmetic lenses are individually enclosed in factory-sealed, sterile blister packs or vials, accompanied by tamper-evident packaging.

  • Parcels are securely packed in protective mailers to prevent damage during transit.

6. Incorrect Shipping Address & Delivery Issues

  • Address Accuracy: Customers are responsible for entering the correct shipping address during checkout. If you notice an error in your address, please notify us immediately at support@realeyescosmetic.co.uk within 2 hours of placing the order. Once an order is processed, changes cannot be guaranteed.

  • Missed Deliveries: If a parcel cannot be delivered due to an incorrect address or absence, it may be held at your local sorting office. Parcels returned to sender due to non-collection may incur a re-delivery fee.

7. Damaged or Missing Parcels

  • If your parcel arrives with visibly damaged packaging that compromises the sterile seal of your lenses, take clear photos and contact us within 48 hours of receipt at support@realeyescosmetic.co.uk.

  • If tracking marks your parcel as "Delivered" but you have not received it, check with neighbours or safe places before contacting customer support.

8. Contact Information

For any questions regarding shipping or order status, reach out to our customer care team: